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Privacy Policy
Last updated: August 12, 2026
FirstChannels ("we," "our," or "us") provides IPTV-related digital streaming services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, checkout, and support channels including live chat, WhatsApp, and Telegram. By using FirstChannels, you agree to the collection and use of information in accordance with this policy.
Information we collect
Information you provide directly. When you place an order or start a free trial we collect your name, email address, phone number, preferred contact method (WhatsApp, Telegram, SMS, or email), device type, and your plan selections. Payment details are never collected on our site — payments are arranged securely through the channel you choose in live chat.
Automatically collected information. Through cookies and analytics we may collect your IP address, browser and device type, pages visited, and referring website.
Live chat information. If you contact us via live chat, WhatsApp, or Telegram, we may store your profile name, phone number, and any details you share about your subscription or device setup.
How we use your information
- Create and manage your subscription or free trial
- Send your login and setup guide to your email and phone
- Respond to questions and support requests
- Process orders and subscription renewals
- Prevent fraud or unauthorized access
- Improve our website and service quality
We do not sell or rent your personal information to third parties.
Data protection & security
We use industry-standard security measures to protect your information from unauthorized access and to keep communication secure during activation. While we take every reasonable precaution, no online service can guarantee absolute security — we continuously monitor and update our practices to keep your data safe.
Cookies
We use cookies to improve website functionality, remember your preferences (like your selected plan), and analyze usage patterns. You can manage or disable cookies through your browser settings at any time.
Third-party services
To deliver our services we may share the minimum necessary information with trusted providers:
- Live chat platform (Crisp)
- Communication tools (WhatsApp Business, Telegram, email services)
- Payment processors you choose during checkout
- IPTV service infrastructure providers
- Analytics tools
Each provider is bound by its own privacy policy and receives only what it needs to perform its function.
Data retention & your rights
We retain your data only as long as necessary to provide your service, comply with legal requirements, and resolve disputes. You can at any time:
- Request a copy of your personal data
- Request corrections to inaccurate data
- Request deletion of your data
- Withdraw your consent
Children's privacy & policy updates
FirstChannels does not knowingly collect personal information from anyone under 18 — if you believe a minor has provided us data, contact us immediately. We may update this policy from time to time; changes are posted on this page with a revised date.
Questions about this policy?
Our team is here to help — reach us any time at or through the contact page.