Get started
Refund Policy
Last updated: August 12, 2026
We want every customer to be happy with FirstChannels. We offer a free 24-hour trial so you can test everything before paying a cent — and every paid plan is covered by our 7-day refund window.
Refund eligibility
- Requested within 7 days of purchase
- Service cannot be activated on your device
- Persistent technical issues we can't resolve
- Duplicate or accidental charges
- Request made after the 7-day window
- Device incompatibility when setup guidance was not followed
- Account sharing, reselling, or misuse
- Violation of our Terms of Service
How to request a refund
Refund processing
- Approved refunds go back through the original payment method
- Processing typically takes 5–10 business days depending on your bank or provider
- You'll receive a confirmation once the refund is issued
- Your subscription is deactivated upon refund
- The refund is the full purchase price — no partial refunds
Free trial first
We strongly recommend starting with our free 24-hour trial before buying. It lets you verify device compatibility, test streaming quality, and check channel availability in your region — at no cost. Refund requests citing issues that could have been identified during the trial may not be approved.
Chargebacks & disputes
If you file a chargeback with your bank instead of contacting us first, your account will be suspended while we resolve it, and we reserve the right to dispute the chargeback with supporting evidence. Please talk to us first — we're committed to resolving issues quickly and fairly.
Renewals & cancellations
- Subscriptions never auto-renew — you choose when to renew
- No refunds for unused portions of an active subscription
- You may cancel at any time; service stays active until the end of your paid period
Need to request a refund?
Contact us within 7 days of purchase via the contact page or — we'll get back to you within 24–48 hours.